Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Processing times vary depending on product availability. Once shipped, orders typically arrive within 5-7 business days.

Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by location.

Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email.

What if my order is delayed?
Delays can occur due to high demand or carrier issues. Check your tracking for updates or contact us for assistance.

Returns & Exchanges

What’s your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging.

How do I initiate a return?
Visit our Returns Center at ivyoakshop.com to start the process.

When will I receive my refund?
Refunds are processed within 5 business days after we receive your returned item.

Product Care

How do I care for my item?
Follow the care instructions included with your product. Avoid harsh chemicals and excessive moisture.

What materials are used in your products?
We use high-quality, sustainable materials. Detailed information is available on each product page.

Payments & Discounts

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

How do I apply a discount code?
Enter your code at checkout under “Promo Code” and click “Apply.”

Why isn’t my discount code working?
Ensure the code is valid and hasn’t expired. Some promotions may have restrictions.

Account & Website

How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.

Why can’t I access my account?
Clear your browser cache or try a different browser. If issues persist, contact us.

Is my personal data secure?
Yes, we use encryption and secure payment gateways to protect your information.

For more details, visit our full FAQ page.