Shipping Policy
Thank you for shopping at ivyoakshop.com. We strive to process and ship your orders as quickly as possible. Please review the following information about our shipping procedures, delivery times, and policies.
Order Processing
Orders are typically processed within 1-3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Methods & Delivery Times
We offer various shipping options to meet your needs. Delivery times may vary depending on your location and the shipping method selected.
- Standard Shipping: 5-10 business days
- Express Shipping: 3-5 business days
Please note that delivery times are estimates and not guaranteed, as delays may occur due to carrier processing or unforeseen circumstances.
Shipping Destinations
We currently ship to multiple countries worldwide. If your country is not listed at checkout, please contact us for assistance.
Shipping Fees
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. Free shipping promotions may apply to certain orders—check our website for current offers.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your package’s delivery status on the carrier’s website.
Customs & Import Fees
For international orders, customs fees, taxes, or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the order total.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or unpaid customs fees, we will contact you to arrange reshipment. Additional shipping fees may apply.
Changes or Cancellations
If you need to modify or cancel your order, please contact us as soon as possible. We cannot guarantee changes once an order has been processed for shipping.
For any further questions regarding shipping, please visit our Help Center or contact us through the provided support channels.